If you are not sure about preparing your artwork,please contact us
for an artwork preparation or design quote, this will ensure that you get the best quality and hopefully do not miss any deadlines you may have.
Here we have tried to list answers to some of the more frequently asked questions for your reference.
1. How to place an order?
For making an order, you just need to end us the pictures with the specifications(size, quantity, wrapping method, on which kind of canvas, if need to be stretched) and tell us the receivers' address, then we'll calculate the cost for you. After you make the payment, we'll print and send them out directly to you or your customers.
You could send the pictures to our email account email@example.com,or transfer them via some websites: www.dropbox.com(our dropbox account: firstname.lastname@example.org), http://www.wetransfer.com/.
2. On which kind of canvas to print the pictures?
The pictures could be printed on polyester canvas, cotton canvas or cotton&poly canvas.
3. How to ship the canvas prints?
For small order quantity(Less than 100pcs)--For stretched prints, they would be shipped via EMS,Fedex, UPS, TNT or DHL. For unstretched prints, they would be shipped via Fedex, UPS, TNT or DHL, thanks.
For large order quantity(More than 100pcs)--They could be shipped via air shipping or ocean shipping.
4. What's the leadtime for the prints?
For order quantity less than 100pcs, they could be finished in 3day, for 20 foot container order could be finished in 7 workdays, 40 foot container order could be finished in 10 workdays.
5. Could you do custom sizes?
Yes, custom sizes are welcome
6. Do you offer discount?
Yes, from time to time. Especially for long-term clients, we have special discount policy.
7. Are the prints safe during shipping?
Yes. We could buy insurance for your goods if you need.
8. How long will it take to arrive my port?
For orders shipped via Express, it usually takes 5 days for shipping.
For canvas prints shipped by sea, it will take 15-35days to arrive at your port.
9. What's the difference between cotton and polyester canvas?
The grain of polyester canvas is more smooth than cotton canvas, it's more bright and more suitable for colorful pictures, thanks.
10. How to send high resolution images?
For large size images, you could use,www.transferbigfiles.com, www.dropbox.com(our dropbox account: email@example.com),or http://www.wetransfer.com/ to transfer your images to us.
11. Will the privacy and copyright be safe?
No worries. We are committed to protect your privacy and copyright. We've been in canvas printing business for many years, we do not sell or share our customer's information in any way.
12. What's the wrapping method for the stretched prints?
We could do stretched prints with mirror border wrapping, color border wrapping and full image wrapping.
13. Which kind of inks do you use?
The inks we use are all eco-friendly, there are waterproof eco-solvent ink or water-based eco-solvent ink to be chose, the prints prined with water-based ink is cheaper.
14. Are the prices shipping cost included?
The prices are not shipping cost included, please contact us for exact quotation.
15. Which countries do you ship to?
We could ship prints to most of the coutries in the world.
16. What's the thickness of the stretched prints?
The prices of the stretched prints listed on our website are only for 2cm or 3cm thick stretched prints, we could also do 3.8cm thick stretched prints and other custom thick stretched pritns, but for custom thick stretched prints, the MOQ should be 50pcs.
17. How to make payment?
You could pay via Paypal, Western union, T/T or L/C.
18. How to pack the prints?
For stretched prints: A piece of thin plastic film is used to protect each panel printss, and with corner protection. A whole set of prints is packed in one carton with hanging accessories.
For unstretched prints: Rolled in tube or Carton Columnar and contained in paper box or plastic air bubble pad.
19. How to deal with the case that if the prints are damaged during shipping?
Please take and send us the photos of the damaged package with the consignment sheet and the damaged prints,then we would reund you the payment or redo and send them to you for free.
20. How can we contact CJ Prints?
You can refer to "Contact Us" in our website for more contact information.
21. Do you accept individual orders?
Yes, we accept any orders from any customers.
22. Is there MOQ requested.
No, there is no MOQ requested, you could order just one prints at one time.
23. What image formats do you accept for printing?
You could send the images in JPEG, TIFF, PDF, AIG or PNG formats.
24. Could you do edition work for our images?
Yes, our technician could do the edition work per your request.
25. I'm not sure if the resolution of our images could be ok for the prints?
Please send us the images, our technician could check if they are ok for the prints you request.